Refund policy
Last updated July 25, 2026
Our approach to billing and refunds for paid TempMail plans.
Free to try, no commitment
TempMail's Free plan, and guest use of the product, never require a credit card. You can fully evaluate the product before ever paying for it.
Billing cycle
Paid plans are billed in advance, either monthly or yearly depending on what you choose at checkout, and renew automatically until cancelled. All payments are processed securely by Stripe — we never see or store your full card number.
Cancellations
You can cancel a paid plan at any time from your account's billing page. Cancelling stops future renewals; you keep access to paid features until the end of the billing period you already paid for. There's no cancellation fee and no need to contact support.
Refunds
If you're charged in error, or you cancel within 7 days of a new subscription or renewal and haven't made substantial use of paid features, email [email protected] with your account email and we'll issue a full refund. Outside that window, refunds are considered case by case — we'd rather make it right than hold you to the letter of a policy, so just ask.
Chargebacks
If you have a billing issue, please contact us first — most issues can be resolved directly and faster than a card dispute. Accounts with a successful chargeback may have paid features suspended until the dispute is resolved.